FAQs

  • Finding the right fit is an essential component to good theraputic outcomes.

    We encourage you to browse the bio’s of our team and make a shortlist of one or two clinicians which resonate with you based on their backgrounds, expertise, and availability.

    If your preferred clinician doesnt have availability, we will work closely with you to find the best possible fit.

    What happens if after my first session I don’t feel my psychologist is a good fit?

    That can happen from time to time, and it’s completely okay. Just let our administration team know — they’ll help connect you with another psychologist on our team and take care of the rest for you.

  • You don’t need a referral to attend our practice. However, under the Better Access to Mental Health Care initiative, you may be eligible for up to 10 Individual and 10 Group sessions per calendar year that attract a rebate.

    How to Get a Mental Health Treatment Plan:

    Simply book a consult with your GP and ask them to send your referral to us via email to reception@harmonypsychology.net.au

    We also accept private clients, NDIS (self-managed or plan-managed), Workcover Qld Claims, DVA, Insurance Claims, and EAP referrals.

    We’re here to support your mental health journey every step of the way. If you have any questions, feel free to contact us!

  • How Billing Works:

    • You pay the full session fee on the day of your appointment.

    • We process the Medicare Rebate back to your nominated account (Please note: It may take up to 24–48 hours for the rebate to appear in your account).

      You cannot claim both a Medicare and private health rebate for the same session.

      If you have any questions, feel free to touch base with our administration team.

  • You can use your Private Health Insurance for Mental Health Support. How it works:

    • You pay the full session fee on the day of your appointment.

    • Our system will then send you a copy of the invoice paid via email.

    • You then simply upload a copy of your paid invoice and make an online claim with your provider.

  • Once your matched you with a psychologist, your first session will be schedule and a $100 non-refundable deposit will be required and applied to your first appointment.

  • Once your first session and deposit have been processed, our team will send you an electronic intake form to complete which will request your details. We need you to complete this as soon as possible and no later then 3 business days prior to your first appointment.

  • Why seeing a Provisional Psychologist is a good choice:

    Accessibility:  Our provisonal Psychologist Olivia has immediate availability.

    Affordability: Provisional Psychologist have lower session fees making therapy more accessible and reduces barriers to care.

    High Quality Care: Provisional Psychologists receive weekly supervision from experienced, AHPRA-endorsed supervisors — meaning all treatment plans and interventions, are evidence-based are monitored weekly.

    Flexibility: Their training allows them to support a broad range of presentations and age groups, with adaptable session formats (in-person or telehealth).

    No Mental Health Care Plan Required: Clients do not need a referral letter or Mental Health Care Plan.

  • Our purpose built practice is located at 1/5 Ochre Way, Sippy Downs, QLD 4556.

    Our new Sunshine Coast practice offers ample free parking at both the rear and side of the property.

    Reception is accessible from the front of the building on Ochre Way.

    Make sure you arrive a few mintues early so that you can check in with our reception team, help yourself to the Sip Station for a herbal tea, latte, or sparkling water. Once you have your refreshment, make yourself comfortable in our waiting area.

    We look forward to welcoming you to our new practice and supporting you on your theraputic journey.

  • Therapy isn’t only for major crises — it’s for anyone wanting support, clarity, and emotional wellbeing. If something is affecting your quality of life, your relationships, or your peace of mind, therapy can help. No problem is “too small.”

  • Therapy is an investment in youself.

    Many clients find that therapy saves them time, stress, and emotional energy by giving them tools that last for life. If finances are a concern, we can discuss frequency, rebate options, and pathways that support your budget.

  • Feeling nervous is completely normal. Your psychologist will go at your pace, help you feel safe, and never push you into anything you’re not ready for. Therapy is a collaborative process — you stay in control of what you share.

  • Our clinicians are trained to provide compassionate, non-judgmental support. There is no shame in seeking help. Many people feel relief once they discover that therapy is a safe space to be fully themselves.

  • Finding the right therapist is like finding the right pair of shoes — the fit matters. Different approaches and personalities can make a huge difference. We encourage an open conversation about what didn’t work previously so we can tailor the experience to you.

  • Sessions usually involve discussing what you’re experiencing, identifying patterns, learning practical tools, and working toward your goals. It’s conversational, supportive, and paced to suit you. There’s no script and no “right” thing to say.

  • Sometimes exploring difficult experiences can bring up emotions — that’s normal. But you are supported throughout the process, and your clinician will help you move at a pace that feels manageable. Most clients feel relief, clarity, and progress quickly. But outcomes vary on several factors including your level of engagement.

  • A good therapeutic relationship is essential. If you feel a mismatch, we welcome your feedback and can explore a different clinician within our team — no discomfort, no judgement. You deserve the right fit.

  • Not at all. Therapy is a sign of strength, self-awareness, and readiness to improve your wellbeing. People see psychologists for everything from stress and burnout to relationships and personal growth.

  • You will never be labelled without your knowledge or consent. Diagnoses are only made when helpful for treatment planning or required for rebates — and always discussed openly with you.

  • Therapy helps you become more “you” — healthier, clearer, more aligned with your values. Growth can feel different at first, but it often leads to stronger relationships, better decisions, and improved wellbeing.

  • Your psychologist will help you stay grounded and regulate emotions. You’ll learn tools to manage overwhelm, not be pushed into it. You are always in control of the pace.

  • We work collaboratively with you to set goals, track progress, and regularly check in. Many clients notice improvements in sleep, mood, confidence, boundaries, and stress levels within the first few sessions.

  • You don’t have to feel ready — you just have to show up. We’ll meet you exactly as you are and support you step by step.